Emergency Login Kit


To ensure access to GhostVolt in the event of your login details or Master Encryption Key being lost the Emergency Login Kit provides a hard copy of your account credentials as a backup.

Be sure to store your Emergency Login Kit in a secure location. You may want to lock it away in a location off site.


The Emergency Login Kit window in Admin.

1.

In the Admin window, under Repository Menagement, click Emergency Login Kit.

Browse to a temporary location to save the PDF file then click Create.

As soon as you click Create the PDF file is saved. You do not need to 'Save' it again from Acrobat, just close the document after the next step...


Emergency Login Kit PDF with space for your login password.

2.

Print your Emergency Login Kit and write your Password in the space provided. Now you can store it in a secure location of your choice.


Business Feature Only

If you manage a team in GhostVolt Business it's a good idea to create Emergency Login Kits for all users too, and store them in a secure location off site.

Note: Now be sure to delete any copies of this PDF from your machine, printer queues and destroy any other/older hard copies and replace them with this new one.





Reset your Login Password


If you forget your login password you can either: view the Password Hint, Reset it using your Master Encryption Key or reset it using a Key File (your encryption key backup file). To reset your password you will need access to your email associated with your GhostVolt account.

Password Hint


Password Hint button in the Lost Password window.

When setting up your GhostVolt account you would have been prompted to set a Password Hint.

To access this launch GhostVolt and click Forgot your password? at the bottom of the login screen. Now enter your Username and click View password hint.


Reset your Password with the Master Encryption Key


Username and Master Encryption Key fields in the Lost Password window.

You can reset your password using the Master Encryption Key, which is available in your Emergency Login Kit (explained above).

1.

To do this launch GhostVolt and click Forgot your password? at the bottom of the login screen and enter your username and the Master Encryption Key and click Reset.


Temporary password email next steps notification.

2.

Now a temporary password can be emailed to you using the email address associated with your GhostVolt account. You will be reminded of the email address on record here. Just click Yes to continue.

Note: The temporary password will expire in 24 hours and can only be used once.

Click OK to acknowledge the notice and go to your email and copy your temporary password.

If you can't find the email be sure to check your spam folder or search for the sender: support@ghostvolt.com


Temporary password notification at user login.

3.

In the GhostVolt login screen enter your username, as normal, with your new temporary password and click Login or just hit Return/Enter. You will be reminded that your password needs to be changed here, just click OK to continue.


Account Password reset window.

4.

Enter your temporary password in the Currrent password field, then continue to create a new permanent password and password hint. Click Save when you're done.

Remember to take note of the password strength indicator when typing your new one. The green check mark means your password is considered very secure.



Now you should be logged straight into GhostVolt with cuccess.


Reset your Password with a Key File


This process is the same as Resetting your Password with the Master Encryption Key (above), but you will use the Key File instead of entering your Master Encryption Key directly. The remaining steps are the same.

For information on Key Files see Backup Encryption Keys on the Backups & Encryption Key Management page.




Username field and Keyfile import button in the Lost Password window.

1.

To do this launch GhostVolt and click Forgot your password? at the bottom of the login screen and enter your username and click the Key File button to the right of the Master Key field.


Restore Encryption Keys window with browse to Keyfile and Keyfile password input.

2.

Click the Browse button to the right, navigate to and select your Key File (the file extension will be .gvkf), and click Open to import it. Then enter your Key File password and click Restore.

Now click Reset in the Lost Password window.


Temporary password email next steps notification.

3.

Now a temporary password can be emailed to you using the email address associated with your GhostVolt account. You will be reminded of the email address on record here. Just click Yes to continue.

Note: The temporary password will expire in 24 hours and can only be used once.

Click OK to acknowledge the notice and go to your email and copy your temporary password.

If you can't find the email be sure to check your spam folder or search for the sender: support@ghostvolt.com


Temporary password notification at user login.

4.

In the GhostVolt login screen enter your username, as normal, with your new temporary password and click Login or just hit Return/Enter. You will be reminded that your password needs to be changed here, just click OK to continue.


Account Password reset window.

5.

Enter your temporary password in the Currrent password field, then continue to create a new permanent password and password hint. Click Save when you're done.

Remember to take note of the password strength indicator when typing your new one. The green check mark means your password is considered very secure.



Now you should be logged straight into GhostVolt with success.